Customer Story Boxxe

Headquarters: York, England

Device Footprint: 350+ managed devices

Industry: IT Services

boxxe is a modern IT services provider based in York, delivering secure and efficient technology solutions to organizations across the UK.

As a lean, fast-moving team, they pride themselves on running an efficient operation without unnecessary overhead. But after a major organizational merger dramatically expanded their device and application footprint, the team quickly realized their existing manual workflows could not keep up.

The Challenge

The merger meant boxxe suddenly had hundreds more devices and a much larger application estate to maintain. Yet their IT team didn’t grow — the same number of people were now responsible for significantly more work.

Manual application packaging and testing had already been slow and repetitive. After the merger, it became unsustainable. Every time the team needed to validate an installer or create a package, they had to manually test silent installs, troubleshoot parameters, and ensure compatibility. Patch cycles were equally challenging: deployments required precise timing, careful testing, and constant vigilance to avoid breaking user environments.

The workload was growing faster than the team could keep up with, and the pressure to maintain security and compliance across a growing environment only amplified the challenge. The team needed a new way to work — one that allowed them to scale without adding headcount.

The Solution

boxxe turned to Rimo3 to automate the most time-consuming parts of application and patch management. With Rimo3, applications that used to require extensive manual testing could now be validated automatically. The platform handled silent install detection, compatibility checks, and packaging tasks — something that previously depended on deep technical knowledge and hours of trial and error.

Once validated, applications could be exported straight into Intune, ready for deployment without any manual rebuilds. Patching also became dramatically simpler. Instead of carefully managing deployment windows and hoping nothing broke, the team could rely on automated smoke testing to verify reliability before updates were rolled out.

The change was immediate. Work that used to take hours could now be completed in minutes. Repeatable workflows replaced manual guesswork. And the IT team finally had breathing room to focus on bigger, higher-value initiatives.

“It’s automatic. I can throw in an application, go make a cup of tea, and it’s ready when I get back... I threw a Tenable Nessus agent at Rimo3, validated it, exported it to Intune, and it was ready to assign to groups in 5–10 minutes.”

Chris NichollsInfrastructure Lead

The Result

With Rimo3, boxxe transformed their operations into a modern, automated application-management engine.

Deployment time dropped from hours to minutes. Automated testing eliminated the kinds of errors that used to derail patch cycles. The team gained clear insight into compliance and lifecycle data without having to rely on specialized BI skills. Most importantly, the IT organization proved it could scale — not by hiring more people, but by working smarter.

Instead of struggling to keep up with the growing workload, boxxe now has a sustainable, scalable foundation for application and patch management. With automation handling the heavy lifting, the team is positioned to grow efficiently, improve service delivery, and maintain a modern, secure digital estate — without adding operational burden.