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CUSTOMER STORY

Building Society

How UK’s largest building society reduced downtime and decreased rollout times for application patching

A major UK building society, serving thousands of customers with banking, mortgage, and financial services — operations depend on secure, reliable IT to protect data and maintain regulatory compliance.

This UK building society is a long-standing financial institution that provides mortgages, savings, and banking services to thousands of customers nationwide. With a critical dependency on secure data, regulatory compliance, and stable services, their IT infrastructure must be rock solid, especially when rolling out security patches or system updates. 

The Challenge

In the finance sector, where the integrity and security of data are paramount, staying ahead of cyber threats through timely updates and patches is critical. Like many legacy-dependent financial firms, this building society was grappling with the challenge of slow, risky patch cycles. Rolling out security updates took weeks and each update required manual compatibility analysis, which stretched the team thin and  delayed fixing new vulnerabilities. This exposed the institution to security breaches and compliance risks. 

Because the environment was complex, with many interdependent applications and configurations, there was no reliable way to predict how an update would behave. Deployments often caused downtime and triggered helpdesk tickets — disrupting internal operations and impacting productivity.

The burden was growing: as cyberthreats evolved and compliance demands increased, the building society needed a faster, safer, more predictable way to keep its systems up-to-date without risking outages or overworking the team.

The Solution

Using Rimo3’s automated impact-analysis and compatibility-testing platform, the building society revolutionized the firm’s approach to security updates and patches, and replaced its manual, error-prone patching process with a streamlined, automated one. 

  • Automated Impact Analysis: Using the Rimo3 automated platform, the building society could swiftly assess the implications of each update or patch on its systems and applications. This preemptive analysis highlighted potential compatibility issues, allowing the mitigation of risks before deployment.
  • Faster Deployment Cycles: With insights from the Rimo3 platform automated analysis, the building society was able to streamline deployment cycles. This agility enabled the institution to implement security updates much more rapidly than before, significantly reducing the window of vulnerability to cyber threats.
  • Continuous Compliance and Security: The automation provided by the Rimo3 platform not only accelerated the deployment process but also ensured that each update complied with the latest security standards and regulations. This continuous compliance bolstered the institution's defenses against both current and emerging cyber threats.
  • Implemented a New Automated Testing Process: The Rimo3 platform implemented a new automated validation process tailored for the pre-rollout evaluation of Windows security updates. This approach ensured that updates were rigorously vetted for compatibility and performance across the institution's digital infrastructure before being deployed.
  • One-Click Process Automation: The Rimo3 platform introduced a one-click process for automating what were previously manual and unstructured tasks. This innovation drastically reduced the time and effort required to prepare for and execute security updates, making the process more efficient and less prone to human error. 

The Result

The financial firm experienced considerable application management improvements. Patch rollouts that formerly stretched over weeks began completing in a matter of days. Update-related downtime dropped dramatically and service disruptions became a thing of the past. The IT team reclaimed their schedule, moving from reactive patch cycles to proactive, scheduled updates. 

Risk dropped, compliance improved. The organization strengthened its security posture without sacrificing uptime or customer service quality. And all this happened without expanding staff or stretching resources. 

Rimo3 transformed the building society’s patch management from a burden into a streamlined, dependable process — giving the business stability, security, and confidence in a rapidly changing cyber world. With Rimo3 now embedded into their update workflow, the building society can respond quickly to emerging threats, maintain regulatory compliance, and roll out features and patches without fear. Their IT operations have transitioned from reactive chaos to proactive control, enabling them to stay focused on serving customers.